Privacy Policy

Privacy Policy

 

Effective Date: May 5, 2025

 

Lakai Philippines (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit and make purchases from our website [www.lakaiphilippines.com] (the “Site”), hosted on Shopify Inc., in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

 

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Information We Collect

 

We collect the following types of personal information:

  • Personal Identification Information: Name, email address, shipping and billing address, phone number.
  • Account Information: Login credentials, order history, and profile settings.
  • Payment Information: Payment method details (handled by Shopify’s secure payment processing; we do not store credit card details).
  • Technical and Usage Data: IP address, browser type, device type, time zone, referring URLs, and cookies (collected automatically through Shopify and analytics tools).
  • Marketing and Communication Data: Your preferences in receiving marketing emails, SMS, and loyalty program participation.
  • Loyalty Program Data: Points earned, redemption history, and related activities.
  • User-Generated Content: Product reviews, survey responses, and customer service interactions.

 

How We Use Your Information

 

We use your information to:

  • Process and fulfill orders placed through the Site.
  • Manage your account, loyalty rewards, and profile.
  • Communicate with you about your orders, account updates, and service notifications.
  • Provide you with marketing communications (email, SMS) when you opt in.
  • Enable participation in promotions, contests, surveys, and loyalty programs.
  • Analyze and improve the Site, products, and customer experience.
  • Prevent fraudulent transactions and security breaches.
  • Comply with legal and regulatory requirements.

 

Email Marketing and Loyalty Program

 

  • Marketing Communications: With your explicit consent, we may send you promotional emails and SMS about new products, sales, and exclusive offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or updating your preferences in your account.
  • Loyalty Program: By joining our loyalty program, you agree to the collection and use of your personal data to track your rewards, purchases, and participation in promotions. You may opt out of the loyalty program at any time by contacting us.

 

Shopify Hosting and Data Handling

 

Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify’s secure data storage, databases, and general application. Shopify stores your data on a secure server behind a firewall.

 

Payment Processing

 

If you use a direct payment gateway (e.g., credit card checkout), Shopify stores your payment card data in encrypted form (PCI-DSS compliant). Shopify’s Privacy Policy can be reviewed here.

 

Sharing of Your Information

 

We may share your data with:

  • Service Providers: Logistics, payment gateways, IT support, analytics, and marketing partners solely to deliver services to you.
  • Third-Party Apps: Integrated apps on Shopify (e.g., email marketing platforms, loyalty program tools) that require access to limited personal data.
  • Legal and Compliance: When required by law, regulatory requests, or legal proceedings.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

 

Cookies and Tracking

 

We use cookies and similar tracking technologies to:

  • Enable essential site functionality.
  • Improve your shopping experience.
  • Track loyalty program points and participation.
  • Analyze traffic and usage patterns.
  • For more information on Shopify’s cookie policy, click here.

 

You may disable cookies through your browser settings, but some features of the Site may not function properly.

 

Data Retention

 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting obligations.

 

Security

 

We implement reasonable physical, technical, and administrative security measures to protect your data. While we strive to use commercially acceptable means to safeguard your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights

 

Under the Data Privacy Act of 2012, you have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction of inaccurate or outdated data.
  • Object to processing or request deletion of your data.
  • Withdraw consent for marketing communications.
  • File a complaint with the National Privacy Commission.

 

You can exercise these rights by contacting us at the details provided below.

 

Third-Party Links

 

Our Site may include links to third-party websites and services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy to reflect changes in our practices, Shopify platform updates, or legal requirements. Changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically.

 

Contact Us

For questions, concerns, or requests relating to your privacy or this Privacy Policy, please contact:

Lakai Philippines
Email: support@lakai.ph

 

By continuing to use the Lakai Philippines website, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described.