Shipping Policy
- Orders are processed within 1 to 2 business days.
- Standard delivery times are 2 to 5 business days within Metro Manila and 5 to 10 business days for provincial areas.
- Free shipping is offered for orders P5,000 and above.
- Cash on Delivery (COD) is available for select locations only.
Returns and Exchange Policy
- Returns and exchanges are accepted within 15 days of receipt.
- Items must be unused, in original conditions, with tags attached, and original packaging intact.
- Returns due top change of mind are not accepted.
- Customers must provide the order number or proof of purchase.
- Return shipping is buyer's responsibility.
Refund Policy
- Refunds are issued for defective or incorrectly delivered items.
- Refunds are processed to the original payment method. This usually takes within 7 to 14 business days upon approval. However, some payment methods may take up to 45 to 60 days to complete their refund process.
- Buyers are encouraged to take unpacking or unboxing videos and photos.
- Lakai Philippines reserves the right to refuse refunds for items that have been damaged, soiled, or destroyed by the customer.
For return or refund inquiries, please contact support@lakai.ph